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Order and Production Details
Whether you’ve ordered custom items, or training kit and teamwear, discover the different stages of our production process below.
All the information you can access on this page is kept up-to-date and will be the same as what our team will provide if you call or email.
Order Tracking
Custom Items
Production Details
If you’re located in the UK, your items will take four weeks on average to be delivered from the date of order. Delivery times outside of the UK may vary depending on the speed of the local courier services.
We’ve received your order and within 3-5 business days our team will process your artwork. Once approved, it swiftly moves to our production department for garment creation. In the case where there are any design issues, we’ll notify you via the provided email, detailing the problem and necessary steps to proceed.
Your exceptional design has been greenlit by our artwork team and is now in the capable hands of our production department. Your order will now go three further production phases before it’s carefully packaged and entrusted to our delivery team for dispatch to your preferred address.
First up, your design will be meticulously printed and pressed onto our high-quality sporting fabrics, followed by precision cutting and expert stitching. Once that’s completed, our dedicated production team will subject your items to rigorous quality control assessments. Finally, once everything checks out, your order will be packaged and handed over to our delivery team to dispatch to you.
We do this using a process called sublimation, which is a method of printing a design into the fabric using ink and heat. The benefit of sublimation printing is that the design elements all form part of the material, meaning they stand the test of time.
Your order is on time and ready to be cut and stitched together. Once that process has started, our production team will send you an email alert to let you know.
Your custom items have already successfully passed through stage one (artwork approval) and stage two (being printed and pressed onto our sporting fabrics) and our production has begun cutting and stitching it all together. This process is the longest part of the journey when producing a custom-made football kit, but our team has an eye for quality and an understanding of what needs to be delivered.
You can expect to receive your custom items within the next 14 to 21 days.
Your kit is near completion. You should expect your items to be dispatched within the next five working days.
Your brand new, unique, custom-made SWAZ football kit has been produced, tested, and packaged and is on its way to you from our headquarters in the United Kingdom.
If being delivered to a UK address, your football kit should arrive within 1-3 working days.
International Deliveries
If being delivered to an address outside of the UK, our courier service will transfer your package to a local courier service in the destination country of your delivery, and the delivery time will depend on the speed of the local service.
You should have received your tracking link via email. Please note that you may be liable for import custom costs, this varies from country to country – for the latest information check your tracking link.
Stock Teamwear
Production Details
If you’re located in the UK, your items will take two weeks on average to be delivered from the date of order. Delivery times outside of the UK may vary depending on the speed of the local courier services.
We’ve received your order, and it has been handed over to our production team who will start processing it straight away.
The first stage is to gather all the items you’ve ordered ready for our embroidery and production specialists to start working on.
This is the longest part of the process, as your order is now having any club badges, or logos, embroidered on to the garment/garments.
If your items have printed parts, such as sponsors or initials, this will be the final part of the process. Once completed, our dedicated production team will subject your items to rigorous quality control assessments.
Your items have been produced, packaged, and dispatched to you from our headquarters in the United Kingdom.
If being delivered to a UK address, your order should arrive within 1-3 working days.
International Deliveries
If being delivered to an address outside of the UK, our courier service will transfer your package to a local courier service in the destination country of your delivery, and the delivery time will depend on the speed of the local service.
You should have received your tracking link via email. Please note that you may be liable for import custom costs, this varies from country to country – for the latest information check your tracking link.
HassanTrustindex verifies that the original source of the review is Google. Really happy with the service and level of quality i have recieved. we have been using SWAZ as our kit manufacturer for 2 years and this year we made the move to go exclusive with SWAZ and become a club partner. this has opened up a lot of avenues and benefits for us as a club, and having SWAZ as our support really helps as a one stop shop for all our kits. Will - Thus far has been exceptional in addressing all our questions and answers via email hopefully we can maintain that positive relationship. Hassan GLMFC Ellis PalmerTrustindex verifies that the original source of the review is Google. Very happy with the quality of the product Marissa MurrayTrustindex verifies that the original source of the review is Google. Great quality, quick production and speedy delivery Pamela BradyTrustindex verifies that the original source of the review is Google. I have ordered many football kits from Swaz, and have always received fantastic customer service and quality items. Christchurch SaxonsTrustindex verifies that the original source of the review is Google. We found dealing with the guys at SWAZ was very easy and they went out their way to assist an answer any queries we had regarding our order. Kept us informed on the status, especially during the difficult times in the Middle East and advised as early as they could of delays due to issue with shipping routes. Products ordered are of a good quality and much more affordable than other suppliers we have used. Moorad ChoudhryTrustindex verifies that the original source of the review is Google. Really great service! The website is straightforward, it's great fun designing the kits, and the kits are really good quality. Reasonably speedy service, but allow at least 3 weeks for good measure. Highly recommended... Sam CollardTrustindex verifies that the original source of the review is Google. Great shirts, great website. Wash well, no pealing. And are breathable when playing in the sun. Matthew SharpTrustindex verifies that the original source of the review is Google. Excellent service , great products. Freya PrettyTrustindex verifies that the original source of the review is Google. Super happy with my purchase - great fabric and quality, also prompt delivery. I purchased the REACH Wrestling puffer jacket. JAMIE WillsTrustindex verifies that the original source of the review is Google. Quick service, great product