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Order and Production Details
Whether you’ve ordered custom items, or training kit and teamwear, discover the different stages of our production process below.
All the information you can access on this page is kept up-to-date and will be the same as what our team will provide if you call or email.
Order Tracking
Custom football kit
Production Details
If you’re located in the UK, your items will take four weeks on average to be delivered from the date of order. Delivery times outside of the UK may vary depending on the speed of the local courier services.
We’ve received your order and within 3-5 business days our team will process your artwork. Once approved, it swiftly moves to our production department for garment creation. In the case where there are any design issues, we’ll notify you via the provided email, detailing the problem and necessary steps to proceed.
Your exceptional design has been greenlit by our artwork team and is now in the capable hands of our production department. Your order will now go three further production phases before it’s carefully packaged and entrusted to our delivery team for dispatch to your preferred address.
First up, your design will be meticulously printed and pressed onto our high-quality sporting fabrics, followed by precision cutting and expert stitching. Once that’s completed, our dedicated production team will subject your items to rigorous quality control assessments. Finally, once everything checks out, your order will be packaged and handed over to our delivery team to dispatch to you.
We do this using a process called sublimation, which is a method of printing a design into the fabric using ink and heat. The benefit of sublimation printing is that the design elements all form part of the material, meaning they stand the test of time.
Your order is on time and ready to be cut and stitched together. Once that process has started, our production team will send you an email alert to let you know.
Your custom items have already successfully passed through stage one (artwork approval) and stage two (being printed and pressed onto our sporting fabrics) and our production has begun cutting and stitching it all together. This process is the longest part of the journey when producing a custom-made football kit, but our team has an eye for quality and an understanding of what needs to be delivered.
You can expect to receive your custom items within the next 14 to 21 days.
Your kit is near completion. You should expect your items to be dispatched within the next five working days.
Your brand new, unique, custom-made SWAZ football kit has been produced, tested, and packaged and is on its way to you from our headquarters in the United Kingdom.
If being delivered to a UK address, your football kit should arrive within 1-3 working days.
International Deliveries
If being delivered to an address outside of the UK, our courier service will transfer your package to a local courier service in the destination country of your delivery, and the delivery time will depend on the speed of the local service.
You should have received your tracking link via email. Please note that you may be liable for import custom costs, this varies from country to country – for the latest information check your tracking link.
Training kit and teamwear
Production Details
If you’re located in the UK, your items will take two weeks on average to be delivered from the date of order. Delivery times outside of the UK may vary depending on the speed of the local courier services.
We’ve received your order, and it has been handed over to our production team who will start working on it straight away. Once completed, our dedicated production team will subject your items to rigorous quality control assessments. Finally, once everything checks out, your order will be packaged and handed over to our delivery team to dispatch to you.
You should expect to receive your order within 7 – 14 days from this stage.
Your items have been produced, packaged, and dispatched to you from our headquarters in the United Kingdom.
If being delivered to a UK address, your order should arrive within 1-3 working days.
International Deliveries
If being delivered to an address outside of the UK, our courier service will transfer your package to a local courier service in the destination country of your delivery, and the delivery time will depend on the speed of the local service.
You should have received your tracking link via email. Please note that you may be liable for import custom costs, this varies from country to country – for the latest information check your tracking link.
Seb Giles23/01/2025 Ordered 21 shirts for our team on 23rd December and needed it for mid Jan for the start of the season. Arrived week before and all look brilliant. Thank you Swaz Leeds united channel23/01/2025 Absolutely quality shirt is a bit small but that’s down to me not sizing it right came quicker than I expected top quality steven good16/01/2025 Was a present for my son, his own personal designed shirt. Great service and the shirt was designed perfectly better than I imagined. Craig Thurston16/01/2025 Excellent quality, quicker than expected shipping jon mattingley13/01/2025 Excellent service throughout. Designing the shirt was easy and fun with the software available. Clear communication of progress once design had been submitted. Access to what stage the order was at always available to review. Delivery times as stated. A fantastic product and will definitely use SWAZ again. kyle diver21/12/2024 Absolutely brilliant company, it was so easy designing and ordering a custom jersey for Christmas and the delivery time was way faster than expected, big thank you to Swaz! Kim M16/12/2024 Excellent kit received for my sons team, quality is amazing looks fantastic and the whole team now look amazing. Kit washes really well also! Very impressed